Returns & Exchanges
At Naturo Pet Food, we want you and your furry companions to be completely satisfied with your purchase. If your fashion accessories or pet apparel aren't a perfect fit, we offer a 30-day return policy for all unworn and unwashed items.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is free of pet hair or odor.
Ship the Items
Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship out your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing